My trip to the bank this morning inspired a video blog and here was me thinking I’d take a break for a little while!
Would be interested in your comments.
No related posts.
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My trip to the bank this morning inspired a video blog and here was me thinking I’d take a break for a little while!
Would be interested in your comments.
No related posts.
Hi Heather
Great point… it’s even worse when you try to see the ‘Customer Service’ section. I was in my local bank recently and they have it set up in a way that looks ‘customer friendly’ but isn’t… there’s a coffee machine, seats to sit around in…. but no tickets or anything to indicate who came in in what order and whose turn it is next…. this creates massive uneasiness as people stand and hover, look uncertain… and the bank employee has to remember who’s next…. one of them telling me that sometimes people come, ‘check in with her’ then leave and come back 10 minutes later… so for others new in the bank it looks like they are queue jumping…. it’s not rocket science – every bank in Australia has a machine – you select what you’re after and take a ticket, then they call your number… they even do this for main telling now in some banks so people can sit while they wait instead of standing in a line. My UK bank actually phoned me after this experience asking for feedback – they got it
– will be interesting to see if anything changes..
Thanks Donna for responding.
I always think that turning the tables can really help. I’m always getting clients to think how they’d feel and what they’d want if this was happening to them. Seems to me that the banking services just can’t even do this. It’s not that hard to get customer service right, we’re all customers of something.